Tenable

Senior Customer Success Manager - Federal

MA - Boston - Office , US - Headquarters - Maryland - Columbia · Senior

Sponsorship not specified$39k-$52kDetected 8 days ago

ComplianceSalesAccount ManagementOnboardingCustomer SuccessCommunicationProblem SolvingMentoring

About the role

The Senior Customer Success Manager (Sr.
CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes.

Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies.
We deliver results that exceed expectations and we win together!
Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions.
Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.
Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.
Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.
Leverage advanced technical knowledge of Tenable's product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.

BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.
Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.
Proficiency in tools such as Salesforce.com and Google Suite, with the ability to learn new technologies quickly.
Experience mentoring or coaching team members, with a collaborative and team-oriented mindset.

Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field.

Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.

Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.

Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.
Come be part of our journey!
Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves.

We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

This listing is sourced directly from Tenable's careers page and normalized into a canonical job model.