Redwood Credit Union

Redwood Credit Union

Automation Analyst II

Napa, California · Mid

Sponsorship not specified$101k-$133kDetected 22 days ago
PythonMachine LearningRoadmappingProcess ImprovementCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

  • This role requires a strong balance of technical expertise, analytical thinking, and business process understanding, and operates with minimal supervision.
  • Join us and discover why you'll love working at Redwood Credit Union!
  • Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service.

Responsibilities

  • AI & Copilot-Focused Automation: Design and oversee implementation of AI-enhanced automations, including: o Copilot agents and copiloted workflows. o Intelligent document processing and OCR. o AI-assisted decision logic and exception handling. o Natural language interaction layers for business users. o Integrate Microsoft Copilot capabilities with existing RPA platforms (UiPath) and enterprise systems. o Ensure AI automations are secure, compliant, explainable, and auditable, in alignment with internal policies. o Continuously evaluate and recommend enhancements using emerging AI capabilities within the Microsoft ecosystem.
  • Operations, Monitoring & Support: o Provide advanced technical support for automation and AI workflows, including production issue resolution and root cause analysis. o Maintain automation service logs, metrics, and performance dashboards. o Ensure workflows execute accurately, securely, and on schedule (daily, weekly, month-end, and critical business cycles). o Review and manage access controls, user security, and encryption standards for automation platforms. o Interact with third-party vendors and consultants supporting AI, RPA, and workflow systems.
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs.
  • 0% interest loan to support employees with expenses associated with the naturalization process.
  • Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process.

Requirements

  • Ability to stand, bend, stoop, sit, walk, twist, and turn.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to use a computer keyboard and calculator.
  • Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
  • Knowledge, Skills and Abilities

Nice to have

  • Exposure to AI/ML concepts within business automation.
  • Experience with UiPath, Automation Anywhere or Blue Prism.
  • Employee performance incentive plan
  • 401(k) program with employer match
  • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans
  • RCU employees are eligible for a 1% discount on all recreational or boat loan products
  • 2% discount off Visas and LOC Loans through RCU
  • Loan amount up to $1,000.

Compensation

  • Base starting range: $100,604 to $132,552 annually commensurate with experience.
  • Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.
  • Employee performance incentive plan
  • Salary Advancement- Merit increase based on performance
  • 401(k) program with employer match
  • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans

Benefits

  • 0% interest on garment, fitness, or home office equipment loan of up to $500
  • We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
  • Redwood Credit Union offers a robust benefits package to our eligible employees including:
  • Competitive medical, dental, and vision insurance, mental health offerings
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU Discounts and Perks:

Company info

  • 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
  • Recognized by Newsweek as one of "America's Best Credit Unions 2026"
  • Awarded a 5-Star Bauer Rating
  • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
  • Top Corporate Philanthropists (#24)
  • San Francisco Business Times
  • Voted Best Places to Work in the North Bay 20 years in a row
  • World-class Employee Engagement scores
  • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
  • Industry leading Net Promoter Scores across the U.S.
  • If you are a current Team Member, please apply through the internal careers page located in RCUNET.
  • We are an Equal Opportunity Employer
  • ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities.
  • As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees.

Visa & Work Authorization

  • RCU Discounts and Perks: • RCU employees are eligible for a.75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans t
Apply directly at Redwood Credit Union →Create a free account for alerts like thisView Redwood Credit Union immigration profile

This listing is sourced directly from Redwood Credit Union's careers page and normalized into a canonical job model.