Screenverse

Customer Success Manager

USA - East Coast (Remote)

Sponsorship not specified$85k-$95kDetected 35 days ago

SalesforceExcelCustomer SuccessCommunicationProblem Solving

About the role

Our salary ranges are determined by role level and location.
The actual base pay for the successful candidate in the role is dependent upon many factors, such as location, transferable, or job related skills, work experience, relevant training, business needs, and market demands.
The salary range may be subject to change.

Own day-to-day management of agency/client relationships, including communication and partner enablement
Identify and execute upsell opportunities while delivering strategic recommendations that drive client value
Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement
Performance is consistently monitored with clear, actionable insights that drive optimization and results
Issues are resolved quickly and efficiently with minimal impact to campaigns or partners

3-5 years of experience in ad tech, programmatic, or media
Experience working with agencies and clients directly
Track record of meeting performance goals or driving revenue growth
Experience working with DSPs, SSPs, or similar platforms
Problem-solving mindset with ability to troubleshoot issues quickly
Data-driven thinking with ability to translate insights into action
Proficiency in Excel, Salesforce, and Slack
Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)
Familiarity with reporting and analytics tools (e.g., QuickSight or similar)
Proven ability to manage agency relationships and campaign execution
Strong partner communication and relationship management
Ability to manage multiple campaigns and priorities simultaneously
Attention to detail in execution and reporting
Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)

$85,000-$95,000 USD + $10,000 Bonus.
Our salary ranges are determined by role level and location.
The actual base pay for the successful candidate in the role is dependent upon many factors, such as location, transferable, or job related skills, work experience, relevant training, business needs, and market demands.
The salary range may be subject to change.
This role is fully remote within the US.
Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications.

Screenverse stands as the world's largest and most diverse digital screen network.
Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks.
As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration.
We are seeking a seasoned and motivated product manager with an understanding of the programmatic adtech ecosystem and a collaborative approach to product development.
The candidate must be able to translate complex technical concepts into user-friendly solutions and produce compelling prototypes for those same solutions.
This role is critical to driving Screenverse's evolution into a technology-driven company while delivering value to our media owner and buyer partners.

Screenverse is an Equal Opportunity Employer.
All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.

This listing is sourced directly from Screenverse's careers page and normalized into a canonical job model.