Herselfhealth
Insurance Support Specialist (South Minneapolis)
South Minneapolis, MN · Full-time
Sponsorship not specifiedDetected 49 days ago
SalesforceCRMCustomer SupportPatient CareCommunicationOrganizational Skills
About the role
- Our clinics are located across the Twin Cities in Highland Park (St.
- Minneapolis), Crystal, Roseville (Rosedale), and Eagan.
- We're seeking like-minded individuals who share in this passion to join us!
Responsibilities
- Educate and support patients through provider assignment and enrollment processes, including supporting end-to-end new patient onboarding
- Serve as an insurance navigator between patients and their plans, with particular support for high-risk and dual-eligible populations
- Insurance Support Specialist- Job Description
- Insurance Support Specialists help patients navigate all of it.
Requirements
- Working knowledge of Medicare and Medicare Advantage plans, including supplemental benefits, dual eligibility, and Low Income Subsidy (LIS/Extra Help) programs
- Strong organizational skills and the ability to manage a varied caseload with competing priorities
Skills
- Strong customer service skills, with the ability to handle sensitive or complex situations with professionalism and empathy
- Excellent communication skills across patients, clinical staff, and insurance contacts
- Comfort navigating ambiguous situations and identifying the right next step or escalation path
- Nice-to-have Qualifications and
- Experience with plan enrollment verification or insurance record reconciliation
- Familiarity with pharmacy benefit programs, including mail-order and manufacturer assistance
- Experience working in a CRM, Salesforce preferred
- Experience with healthcare operations systems such as Athena Health
- Associate's or bachelor's degree, or equivalent experience
Benefits
- We are seeking an Insurance Support Specialist to join our team at Herself Health.
- Educate patients on supplemental benefits available through their plan (dental, vision, OTC, transportation, fitness) and help them activate those benefits
- Track and support LIS (Low Income Subsidy), mail-order pharmacy enrollment, and benefit utilization
- Assist patients with pharmacy benefit navigation, including Extra Help applications and manufacturer assistance programs
- supplemental benefits patients don't know they have, plan assignments that need attention, cost-sharing questions that create confusion, and coverage gaps that can delay care.
- You'll guide patients through their coverage, connect them to benefits they're entitled to, and serve as a knowledgeable resource when insurance creates a barrier.
Company info
- At Herself Health, we're on a mission to help women get more life out of life, together.
- We are building a new model of primary care for women on
- We are building a new model of primary care for women on Medicare to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women's needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.
- Paul), Lyndale (S.
- Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women on Medicare.
- As we grow, we're looking for people who thrive at the intersection of patient care and complex problem-solving.
- You're comfortable navigating Medicare and insurance systems, and you care about making that process easier for patients.
- You're organized, empathetic, and know how to communicate clearly across a wide range of people and situations.
- About the Insurance Support Specialist Role:
- This role exists to make Medicare easier for our patients.
Equal opportunity
- We support Equal Employment Opportunities (EEO).
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This listing is sourced directly from Herselfhealth's careers page and normalized into a canonical job model.