Wells Fargo
Lead Business Execution Administrator
SAINT LOUIS, MO
H1B sponsorship availableDetected 6 hours ago
ComplianceCustomer SupportCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- Learn more about the career areas and business divisions at www.wellsfargojobs.com.
- Provide quality, consultative service to the field regarding Financial Advisor (FA) and Digital Platform tools and applications such as Advisor Gateway, eSign, Client Management, Client Review Center and eMoney®.
- Identify opportunities for process improvements within scope of responsibilities or functional area.
Responsibilities
- Provide training and assistance to employees and business partners through inbound call support and/or inbox and escalations.
- Partner with different Product Teams stay ahead of updates as well as raise their hand when issues arise.
- Collaborate and consult with other Platform Support colleagues, internal partners, and stakeholders.
- Present recommendations for resolving more complex situations and exercise independent judgement while developing expertise in the function, policies, procedures, and compliance requirements.
Requirements
- Ability to work in a fast-paced action-oriented environment
- Experience resolving and working through escalated and complex customer issues
- Call center customer service experience in the financial services industry
- Experience supporting or training others on digital platforms or tools
- Participate in all required training and remain current on all application releases and updates.
- Excellent organizational, multi-tasking, and prioritizing skills
- Excellent verbal, written, and interpersonal communication skills
- Excellent problem-solving skills
- Ability to manage multiple and competing priorities
- Intermediate Microsoft Office skills
- Good analytical skills with high attention to detail and accuracy
- Financial services industry experience
Benefits
- To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Company info
- Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
Equal opportunity
- We Value Equal Opportunity
- Wells Fargo is an equal opportunity employer.
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Visa & Work Authorization
- This position is not eligible for Visa sponsorship.
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This listing is sourced directly from Wells Fargo's careers page and normalized into a canonical job model.