GCI Careers
Lead Network Support Technician
Anchorage, AK, United States
Sponsorship not specifiedDetected 16 days ago
Customer Support
About the role
- Handle inquires, troubleshoot technical related issues, and process service requests.
- Proactively monitor and respond to network alerts, working as the customer's advocate.
- Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems.
Responsibilities
- GCI's Network Support Technician Lead will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat.
- Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support.
Benefits
- $2,500 Hiring Bonus!
Company info
- Customers include external and internal customers, vendors, and 3rd party call centers.
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