Thetrustees

Member Engagement Associate

Boston, Massachusetts, United States · Full-time

Sponsorship not specified$23k-$28kDetected 15 days ago

SalesforceCRMCustomer SupportResearchCommunicationCollaboration

About the role

Reporting to the Manager of Membership Engagement, the Membership Engagement Associate serves as a field-based representative of The Trustees' membership program.
You will also provide valuable feedback from the field, helping inform membership strategies and improve the visitor experience.
Specifically, you'll be responsible for: Membership Sales & Visitor Engagement Represent The Trustees membership program at, events, and community engagement opportunities throughout Massachusetts.

Responsibilities

Through meaningful conversations and exceptional customer engagement, you will contribute directly to membership growth and help ensure more people can connect with and support the places they love.
Property & Event Support Participate in membership-focused events and outreach activities throughout the year, with increased field presence during peak visitation seasons.
Support the delivery of membership engagement initiatives in partnership with property teams and Membership staff.
Represent The Trustees at community events, partner programs, and other public-facing opportunities.
Collaboration & Continuous Improvement Assist with the delivery of membership training and support resources for property-facing staff.

Requirements

Skills and Experience: 3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
Eligibility Criteria: Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment.
Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment.

Nice to have

3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
Confidence and enthusiasm for initiating conversations and promoting membership through in-person interactions.
Strong attention to detail and commitment to providing exceptional customer service.
Familiarity with Salesforce or other CRM systems preferred
ability to learn new systems quickly.
Valid driver's license and reliable transportation with the ability to travel regularly throughout Massachusetts.
Ability to work outdoors and remain active for extended periods during events and property visits.

Compensation

20 days per year 12 observed holidays, 3 floating
Spend one workday per year to exploring a
Spend one workday per year to helping with a project at a
Day of Wonder: Spend one workday per year to exploring a Trustees property Day of Service: Spend one workday per year to helping with a project at a Trustees property
Sick time: 15 days per year

Benefits

Sick time: 15 days per year Vacation time: 20 days per year 12 observed holidays, 3 floating Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS).
BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
The Trustees' commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.
Health Reimbursement Account (HRA) Short-Term and Long-Term Disability Insurance Massachusetts Paid Family Medical Leave Life Insurance 401k with 5% match after 1 year of employment
Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.

Company info

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts' premier conservation and preservation organization.
The Trustees' preserves, for public use and enjoyment, of exceptional scenic, historic, and ecological value in Massachusetts.
Our are open to all, and we thrive by involving as many people as possible in all that we do.
We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public.
As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 85,000 Member households.
We encourage you to learn more about The Trustees on our website, www.thetrustees.org.
Posting Information: Hourly Rate: $23.33 - $28.23/hour Please note that new employees are placed in the range between $23.33 and $25.78/hour to allow for an equitable starting salary process and continual salary growth during an employee's time at the Trustees.
Hours per week: 40 Job Classification: Full-Time, Non-exempt Job Location Type: Hybrid Location: MA -Statewide What You'll Do: Your Impact: Membership is one of the most important ways people connect with The Trustees and support our mission to protect and share Massachusetts' special places.
As the Membership Engagement Associate, you will play a key role in growing and strengthening that connection by engaging visitors where they experience our mission firsthand-at reservations, events, and community gatherings across the Commonwealth.
As a visible ambassador for The Trustees, you will help visitors discover the value of membership and inspire them to become part of a community that supports conservation, public access, and cultural experiences throughout Massachusetts.
The Role: Reporting to the Manager of Membership Engagement, the Membership Engagement Associate serves as a field-based representative of The Trustees' membership program.
This highly interactive role combines visitor engagement, membership sales, event participation, and relationship building to expand membership acquisition efforts across the organization.
Working both independently and collaboratively, you will engage visitors in conversations about the impact and benefits of membership, support on-site membership sales activities, and represent The Trustees at events and community outreach opportunities.

Equal opportunity

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants.
We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.

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