Snappy's

Snappy's

Business Systems Engineer

Remote (US)

Sponsorship not specified$90k-$130kDetected 52 days ago
CI/CDDevOpsA/B TestingSalesforceCRMSalesContract ManagementCustomer SuccessCustomer SupportSystems EngineeringCommunicationAdaptability

About the role

  • Snappy is looking for a Business Systems Engineer to join our IT Team.
  • Be responsible for designing, coding, implementing, maintaining, and evolving applications, Salesforce solutions, and integrations.
  • Be responsible for assisting with maintenance and documentation.

Responsibilities

  • Work cross-functionally with key stakeholders to design and implement applications and Salesforce solutions that support the organization's goals.
  • Be responsible for reviewing the architecture, design, code, and providing approval.
  • Manage day-to-day development processes such as version control, code deployments, and process management.
  • Create and manage custom code, custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Develop and document regression, use case, and unit testing scenarios.
  • Identify opportunities to utilize Salesforce to improve processes and productivity and make recommendations to support service offerings.
  • Ticketing/Support: Harmony AI
  • In this role, you will own, optimize, and integrate a growing portfolio of business applications-including Salesforce, Ironclad, Outreach, Gong, ChurnZero, OwnBackup, and Harmony AI-while partnering cross-functionally with Sales, Customer Success, Legal, and Revenue Operations stakeholders to translate business needs into scalable technical solutions.
  • Implement and maintain Internet and intranet applications using Salesforce Sites, Force.com http://Force.com, Marketing, Service Cloud, Sales Cloud.
  • Ability to perform a variety of both complex and routine technical, analytical, and administrative duties in a high-paced environment.

Requirements

  • Proven experience as a Salesforce Developer or Business Systems Analyst/Engineer.
  • Strong understanding of the Salesforce platform, including configuration and custom development (Apex, Visualforce, Lightning Web Components).
  • Experience with system integrations and API management.
  • Demonstrated ability to be a 'go-getter,' take initiative, and work independently.
  • Hands-on experience with workflows and flows.
  • Possess experience with Artificial Intelligence (AI) concepts and be willing to actively experiment with AI-driven solutions to enhance business systems efficiency and user experience.
  • Excellent communication, interpersonal, and customer service skills.
  • Willingness to train and adapt quickly to new technologies and business processes on the fly.
  • Snappy is the award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting.
  • Founded in 2015, Snappy was named one of Inc.'s fastest-growing companies https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.snappy.com%2Fposts%2Fsnappy-named-fastest-growing-company-in-the-northeast-for-second-year-in-a-row%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSnappy-named-fastest-growing-company-in-the-Northeast-for-second-year-in-a-row&esheet=52843646&newsitemid=20220831005146&lan=en-US&anchor=fastest-growing+company&index=3&md5=488b0bc793e44e73caa6fdb66b7bbddd in the Northeast in 2021, 2022, and 2023. Snappy is the trusted gifting and swag partner to over 43% of Fortune 100 companies as well as thousands of individuals who use Snappy for personal gifting http://www.snappygifts.com/. Snappy has sent more than five million gifts worldwide.

Nice to have

  • Experience with Hubbl, Swantide, or similar Salesforce intelligence / DevOps platforms.
  • Knowledge of Salesforce CPQ, Einstein Analytics, or Agentforce.
  • Background in revenue operations, sales operations, or customer success operations.
  • Experience with CI/CD pipelines for Salesforce (e.g., Copado, Gearset, or SFDX).
  • Comfort working in a fast-paced, high-growth environment where priorities shift and adaptability is key.

Skills

  • Experimentation: Willingness to explore and experiment with tools like Hubbl and Swantide for business systems automation and integration.

Compensation

  • We feel passionately about transparency in compensation.
  • Total compensation for this role is market competitive, offering a base salary range of $90,000-$130,000, with an annual target bonus.

Benefits

  • Free healthcare, including vision and dental, generous 401k match, flexible PTO, paid family leave, Snappy Summer Fridays (which we enjoy year-round!) and Snappy gifts for employee recognition and appreciation.
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