T-Mobile USA, Inc.

T-Mobile USA, Inc.

Sr Mobile Expert, Bilingual, Spanish Preferred

North Hollywood, California, USA · Senior · Part-time

Sponsorship not specifiedDetected 6 hours ago
Product ManagementProduct StrategyCustomer SupportResearchCommunicationProblem Solving

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 135 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 96 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

86 transfer filings in the last year, covering 86 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • That's how we're UNSTOPPABLE for our employees!
  • Job Overview Experience Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
  • Experience Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.

Responsibilities

  • Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
  • Works collaboratively to build and contribute to a culture of sales and service.
  • We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Requirements

  • 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert. (Required)
  • High School Diploma/GED (Required)
  • Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
  • Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
  • Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)

Skills

  • Pass Certification And Quarterly Re-Certification Process. (Required)
  • Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills. (Preferred)
  • Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor. (Preferred)
  • Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously. (Preferred)
  • Passionate About People, Teams, And Our Un-Carrier Values. (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Travel Required (Yes/No):No
  • DOT Regulated Position (Yes/No):No
  • Safety Sensitive Position (Yes/No):No
  • Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
  • Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)

Compensation

  • Annualized Incentive Target: $7,200
  • Successful candidate's actual incentive earnings vary based on performance and full-time status.
  • All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • All team members receive a competitive base salary and compensation package - this is Total Rewards.
  • Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Benefits

  • At T-Mobile, our benefits exemplify the spirit of One Team, Together!
  • A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
  • Full and part-time employees have access to the same benefits when eligible.
  • We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
  • To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
  • As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!
  • Our Total Rewards Package ensures that employees get the same big love we give our customers.

Company info

  • Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.
  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Equal opportunity

  • T-Mobile USA, Inc. is an Equal Opportunity Employer.
  • Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Visa & Work Authorization

  • Legally authorized to work in the United States
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This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.