Rimini Street

Sr. Support Engineer, SAP Basis

Remote United States · Senior

Sponsorship not specified$128k-$160kDetected 15 days ago

SQLLinuxAgentic AISAPERPCustomer SupportLeadershipCommunication

About the role

The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients.
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.

Support client customizations, sharing implementation and best practices advice.
Develop application break fixes for critical product defects.
Manage one or more key assigned accounts as a technical/functional advisor.
Collaborate with team members in a virtual team environment to extend field experience to different client situations.
Expertise in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.
Good experience with SLT installation and technical configuration.
Experience with Database Sizing and Database Performance.
Knowledge of architecture, implementation, and key functionality.

Knowledge of SAP Industry Solutions would be an advantage.
Knowledge of any Country Specific Solutions would be an advantage.
A consulting background, while not mandatory, would be useful.
Experience with global implementations would be an advantage.
experience with SAP SWPM tool.
Bachelor's degree in Computer Science or related field or equivalent experience
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Must be able to speak, read and write English fluently.
Speaking, reading, and writing another language fluently is desirable.
Excellent interpersonal, presentation and communication skills - verbal & written.
Superb trouble-shooting skills and tenacity in problem solving.
Strong knowledge of key application functionality, tables, and relationships.
Deep knowledge of SAP customization/extension methodologies.
Attention to detail and the ability to learn quickly.
Extreme focus on client satisfaction.
Ability to work calmly and professionally in high pressure situations.
The ability to work remotely from a home-based office in a virtual environment.
Nice to have: experience with SAP SWPM tool.
Desired Qualifications

Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience.

for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applica

This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.