Ssctech
Financial Services Contact Center Team Lead
Kansas City, MO, USA · Senior
Sponsorship not specifiedDetected 33 days ago
Process ImprovementCustomer SupportResearchLeadershipCommunicationProblem Solving
About the role
- Process mutual fund transactions with a strong customer-focused approach
- Provide proactive and innovative solutions to client inquiries
- Handle complex customer interactions including escalations, trade entry, account inquiries, and research requests
Responsibilities
- Financial Services Contact Center Team Lead
- Support and guide less experienced team members in a leadership capacity
- Deliver consistent, high-quality service across all contact center interactions
- The Financial Services Contact Center Team Lead provides high-quality support for mutual fund transaction processing while delivering a strong customer experience.
- This role combines advanced problem-solving, leadership support, and operational expertise to handle complex inquiries, guide team members, and drive process improvements.
- Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
Requirements
- High school diploma with 4+ years of related experience
- Contact center experience required
- Demonstrated ability to work independently and within a team environment
- Proven ability to mentor or guide team members
- Strong understanding of contact center workflows and escalation handling
- Process improvement mindset with the ability to suggest enhancements
Nice to have
- What Sets You Apart (Preferred Qualifications)
Skills
- Strong problem-solving and decision-making skills within structured procedures
- Excellent communication and customer service skills
Compensation
- The expected hourly wage for the position is between $24.00 USD/hour to $37.63 USD/hour.
- Applications will be accepted on an ongoing basis until the position is filled.
Benefits
- SS&C combines proprietary technology with deep industry expertise to support complex financial and healthcare operations.
Company info
- As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
- Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
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This listing is sourced directly from Ssctech's careers page and normalized into a canonical job model.