Impact.com

Customer Success Director

New York; Santa Barbara · Director

Sponsorship not specified$110k-$135kDetected 7 days ago

RESTAccount ManagementCustomer SuccessShopifyCommunicationTime ManagementMentoring

About the role

As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
Your Role at impact.com: As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth.
This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically.

Deliver world-class support to our top clients
Maintain a balanced, proactive/reactive relationship with your assigned accounts
Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities
Dedicated duties include account monitoring, regular check-ins and relationship building
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

5+ years Account Management or Customer Success experience, preferably B2B
Strong understanding of the digital marketing ecosystem
Proven track record of quality verbal and written communication skills
Consistent track record of providing stellar support to customers
Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
A healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Critical thinker and inventive problem-solver
Customer-focused, commercially minded, service-oriented
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills

Affiliate & Partnerships Industry Fundamentals Certification by PXA
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience

$110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750) and generous stock (RSU) award.
This is the pay range the Company believes is equitable for this position at the time of this posting.
Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Insurance coverage (life, short-term disability, long-term disability, and more)
Health Care Spending Account
Strong extended health
Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
I nvesting in Your Growth: We're committed to your continuous learning.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.

At impact.com, we believe that when you're happy and fulfilled, you do your best work.

This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.