Hanger, Inc.
HFN: Manager, Customer Success
Phoenix, Arizona · Part-time
Sponsorship not specifiedDetected 29 days ago
Data AnalysisProject ManagementCRMCustomer SuccessCustomer SupportPatient CareResearchCommunicationCollaborationProblem SolvingMentoring
About the role
- Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.
- Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.
- Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Responsibilities
- Define and manage key performance indicators and metrics to monitor team efficiency, customer satisfaction, and service quality outcomes.
- Manage Return Authorization triage, creating documented pathways and paperwork to support clinical review and processing.
- Manage various channels of customer communication.
- Research, evaluate, and implement new technologies and tools to enhance customer service operations, team collaboration, and overall efficiency.
- Keep the patient at the center of everything that you do, building lifelong trust.
Requirements
- Bachelor's degree in Business Administration or equivalent.
- Bachelor's degree in Business Administration or related field.
- Supervising or managing experience in a multi-site environment.
- Experience leading service system implementation (ie: MRP)
- Ability to interact effectively at all levels of organization
- Familiarity with call center CRM utilization and call center phone systems
Compensation
- Competitive Compensation Packages
Benefits
- With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.
Company info
- Act as the primary internal liaison between internal and external customers and clinical staff, triaging incoming orthotic and prosthetic devices for fabrication and coordinating job adjustments and submissions.
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