EdVisorly
Director of Partner Success
United States · Director
Sponsorship not specifiedDetected 19 days ago
Account ManagementCustomer Success
About the role
- DISCLOSURE EdVisorly is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants.
Responsibilities
- Own renewals, retention, and expansion revenue for all accounts in your territory.
- Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance.
- Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines.
- Drive increased platform adoption, utilization, and value realization across partner institutions.
- Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics.
- Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership.
- Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority.
- Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence.
Nice to have
- ⭐ Experience in higher-ed enrollment, admissions operations, or student success.
- ⭐ Experience owning a book of business with defined revenue targets (NRR, GRR)
- ⭐ Background in mid-stage SaaS companies where Customer Success is revenue accountable.
- WE BELIEVE INSTITUTIONS THRIVE WHEN STUDENTS THRIVE.
- We welcome people from all backgrounds and experiences, united by a shared belief: empowering institutions is the fastest path to unlocking opportunity for students.
- EdVisorly is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants.
- We encourage individuals from all backgrounds and experiences to apply and are dedicated to providing reasonable accommodations throughout the hiring process and employment relationship, consistent with applicable law.
- We welcome people from all backgrounds and experiences, united by a shared belief:
Benefits
- Document successful strategies and lessons learned to inform broader organizational learning.
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This listing is sourced directly from EdVisorly's careers page and normalized into a canonical job model.