Ossium Health
Regional Recovery Account Manager (Northeast)
Field-Based, Eastern US
Sponsorship not specifiedDetected 44 days ago
ProcurementCommunicationCollaborationOrganizational Skills
About the role
- About the Job We're hiring a Regional Recovery Account Manager based in the Northeast Region of the country that ensures donors are properly recovered for Ossium Health's vertebral body recovery program.
- This includes providing hands-on instruction, evaluating recovery performance, and identifying areas for improvement during in-person training sessions and through post-recovery assessments.
- You will report directly to the Manager, Recovery Services.
Responsibilities
- Train and assist onboarding new recovery partners, including organizing and running recovery wet labs
- Perform Ossium tissue recoveries with our recovery partners as needed, including traveling to recovery partner sites to perform recoveries on short notice
- Serve as the primary point of contact for recovery partners, addressing questions and concerns
- Ensure recovery partners are equipped with the necessary supplies and operational support
- Regularly travel to partner sites for check-ins and training sessions based on the needs of Ossium and its recovery partners.
- Maintain strong relationships with teams at all recovery partners, including tracking of turnover and training new recovery personnel
- Utilize existing training resources to educate and train recovery partners on relevant topics
- Track progress, collect data, and produce reports on how recovery partners are doing, including developing a framework for assessing operational success
- Notify partners of pertinent non-conformances
- Interdepartmental collaboration to resolve any issues or complaints identified by Ossium recovery partners
Requirements
- Bachelor's degree
- 4+ years of experience in an organ procurement organization (OPO), with hands-on tissue recovery experience
- Ability to travel up to 75% of the time
- Ability to handle confidentiality of all donor/recipient information
- Strong organizational skills, including the ability to set priorities, handle multiple tasks, and organize time effectively
- Occasional travel to San Francisco and Indianapolis may be required for meetings, training, and collaboration with internal teams
- Must be able to work aseptically in controlled environments
Nice to have
- Certified Tissue Bank Specialist (CTBS)
- Tissue recovery training experience
- Interface with quality system to follow up on audit outcomes
- Train and oversee the performance of Tissue Recovery Specialists (Independent Contractors) working at your assigned accounts
- Establishing relationships with assigned accounts
- Requires training in blood borne pathogen safety measures.
- New hires will be given the option of Hepatitis B vaccination
Benefits
- Ossium Health complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.
- Learning (or refining) vertebral body recovery skills
Equal opportunity
- Employer/Veterans/Disabled
- If reasonable accommodation is needed, please contact our People Team at careers@ossiumhealth.com or 650-285-0603.
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