athenahealth

athenahealth

Lead UX Design Researcher

Boston MA · Senior · Full-time

H1B sponsorship available$15k-$25kDetected 17 days ago
SparkUX ResearchUX DesignWireframingAccountingICD-10ResearchCommunicationCollaboration

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 96%

Of 28 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This position is hybrid in Boston, MA and reports to the Director User Experience.
  • Apply systems thinking across interconnected clinical and revenue cycle workflows, accounting for upstream inputs, downstream impacts, role handoffs, exceptions, and opportunities for automation.
  • Conduct competitive and industry research to inform product and experience decisions.

Responsibilities

  • Develop experience strategies, information architecture, workflows, prototypes, and detailed design specifications from early concepts through implementation.
  • Translate research findings, user feedback, competitive analysis, and industry insights into clear design priorities and recommendations.
  • Establish and communicate UX direction for complex initiatives, partnering with Product, Engineering, and Design to align decisions and manage dependencies across products and workflows.
  • Integrate AI tools into appropriate research, synthesis, design, and prototyping workflows; evaluate their usefulness and limitations, apply human judgment when interpreting AI-assisted outputs, and share effective practices with design and cross-functional partners.
  • Advance UX quality by contributing design expertise, research insights, and reusable practices across the broader product development organization.
  • Collaborate with teams responsible for related workflows to identify dependencies and create consistent user experiences.
  • Explore emerging design, research, prototyping, and AI capabilities that may improve product development practices.
  • Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Compensation

  • Travel approximately 15–25% annually within the United States to conduct research and validate solutions with healthcare practices.

Benefits

  • Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision.
  • We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.
  • Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way.
  • While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
  • In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
  • Facilitate design discussions and usability evaluations with cross-functional partners and healthcare practice users, incorporating feedback throughout product development when appropriate.
  • Define and apply consistent interaction patterns and design approaches across related documentation, authorization, medical coding, and revenue cycle experiences.
  • Build relationships with healthcare practice users to support ongoing research, feedback, and solution refinement.

Company info

  • The RCM Documentation team designs experiences that support accurate documentation, authorization, medical coding, and revenue cycle workflows.
  • The team works closely with healthcare practices to understand real-world needs and uses research, prototyping, testing, and iterative design to develop and refine solutions.
  • Team members partner across Product, Engineering, Design, and related healthcare and revenue cycle teams to create consistent experiences across interconnected workflows.
  • The team also explores appropriate uses of AI and emerging technologies to improve how solutions are researched, designed, tested, and delivered.
  • Essential Job
  • We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.

Visa & Work Authorization

  • In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons
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This listing is sourced directly from athenahealth's careers page and normalized into a canonical job model.