APEX Career Services
Account Manager
Overland Park, KS, United States · Full-time
Sponsorship not specifiedDetected 3354 days ago
SalesforceCRMSalesAccount ManagementBusiness DevelopmentAccountingExcelCustomer SupportCommunicationMicrosoft Office
About the role
- APEX Career Services offers job seekers a full suite of services to assist in their job search and career exploration needs.
- All positions posted are full-time positions unless otherwise noted.
- HOW TO APPLY: Please click the green "I'm Interested" button below APEX Career Services, LLC Overland Park, KS 913-815-1565
Responsibilities
- Supports the Sales and Legal Departments with new client account setup and termination
- Schedules calls on a regular basis with appropriate internal tax and support associates as needed
- Coordinates weekly Customer Support meetings including timely sales report preparation, distribution and follow-up communication
- Identifies and coordinates internal support to ensure quick resolution to questions or services
- Maintains and updates internal documentation for each client account including information and knowledge related to the products and services each customer uses as well as their contact information, platform, billing system provider, integration methods and any relevant data
- Serves as backup to the HR & Marketing Coordinator assisting with tradeshow and tax conference support
- Performs additional duties as requested
- The focus of an Account Manager is to maintain contact and provide support to our existing client base ensuring they receive the highest level of customer service.
- The Account Manager coordinates new business intake in a timely and complete manner accessing the appropriate internal support representative(s) for a successful onboarding experience.
- This position works closely with Sales and Marketing team to manage and communicate clients' needs.
Requirements
- Minimum of 3 years of experience in account management, sales, marketing or business development
- Previous experience with CRM software (i.e., SalesForce, SalesLogix, etc.)
- Ability to quickly diagnose and resolve issues in a friendly, organized, engaging and energetic manner
- Candidate must be available to travel as needed (up to approximately 10%)
- Knowledge of Microsoft products is required including Word, Excel, PowerPoint and Outlook
- Candidate must be motivated, creative and detail oriented
Nice to have
- Candidate must have a Bachelor's degree in a business related field, distinction in accounting, finance or marketing preferred
- Previous experience as an account manager supporting software products preferred
- Telecommunications experience a plus
Benefits
- Our clients offer great pay and excellent benefits.
Company info
- Handles routine schedule of follow-up with customers providing ongoing support
- Offers assistance to customers regarding process, product or support improvements
- In addition, we offer staffing services to reputable companies seeking to fill currently open positions.
- The Account Manager acts as the company liaison supporting all existing and potential new business and is the primary contact for new customers.
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This listing is sourced directly from APEX Career Services's careers page and normalized into a canonical job model.