ONSITE(Monday-Thursday), REMOTE(Fridays) LOCATION: Nashville TN (Elm Hill Pk) I
Team Lead
Edmonton, AB · Full-time
Sponsorship not specifiedDetected 31 days ago
ExcelInventory ManagementCustomer SupportLeadershipCommunicationMicrosoft Office
About the role
- Work Authority, a proud Canadian Company since 1938.
- Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel.
- Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce.
Responsibilities
- Deliver legendary service by resolving customer inquiries according to Work Authority's Values.
- Coach, develop, and motivate team members to achieve sales targets.
- Lead the on-going training in upselling of products and services.
- Perform store management responsibilities in the absence of store manager.
Skills
- Minimum of 2 years retail experience, preferrable at a supervisory level
- Enthusiastic and committed to delivering outstanding customer service experience with professionalism.
- Excellent verbal and written communication skills
- Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software
- Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.
Benefits
- Assists the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls.
Company info
- Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members.
- How you will have influence:
- Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.
- Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures.
- Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.
- Provides input to the store manager on team members performance.
- Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized.
- Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales.
- Adhere to the organization's policies and procedures, including store operations and loss prevention guidelines and practices.
- Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority's standards.
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