Agilent Technologies

Scheduling Success Coordinator

US-DE-Wilmington · Full-time

Sponsorship not specified$28k-$44kDetected 20 days ago

AccessibilityProject ManagementNegotiationCustomer SupportLeadershipCommunicationCollaborationOrganizational Skills

About the role

Job Description As a Scheduling Success Coordinator, you will be the driving force behind enhancing the effectiveness and efficiency of Agilent's field organization, directly impacting the business's cost and revenue.
Applications for this job will be accepted until at least July 9, 2026 or until the job is no longer posted.
Our pay ranges are determined by role, level, and location.

Resolve and develop approaches to assignments and processes, contributing to continuous improvement efforts - with resource optimization and customer satisfaction as the driving factors.
Collaborate and partner with different departments to ensure efforts to maintain customer satisfaction are consistent.
Maintain an accurate record of engineer availability and commitments, using our business enterprise tools.
Be accountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of the Agilent Customer Survey.

Academic degree with a technological/ engineering background
alternatively, an equivalent background/ experience in a similar role is desired
Experience working in customer service and/or project management required
Capable of working flexibly and autonomously where required
Ability to thrive in a dynamic and fast-paced environment
Proactive attitude and an ability to generate ideas and problem-solve
Academic degree with a technological/ engineering background; alternatively, an equivalent background/ experience in a similar role is desired
Strong planning and organizational skills, and high attention to detail
Negotiation and persuasion skills
Resourceful and solutions-oriented
Business collaboration capabilities
Understanding and focusing on leading solutions and being resourceful
Facilitate team collaboration and approach situations with maturity and diplomacy
Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
Driven to achieve a successful experience for the customer whilst also achieving our internal measures

The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits.

As a Scheduling Success Coordinator, you will be the driving force behind enhancing the effectiveness and efficiency of Agilent's field organization, directly impacting the business's cost and revenue.
Your focus will be on strategic planning to optimize the field service team and fulfill our customer service commitments.
You will handle daily operations within a specific geography, consistently meeting and exceeding the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.

This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.