Buckeystown Veterinary Hospital
Buckeystown Veterinary Hospital - Client Service Representative
Buckeystown, Maryland, United States
Sponsorship not specifiedDetected 26 days ago
Patient CareCommunicationMicrosoft Office
About the role
- The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets.
- The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care.
- Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
Responsibilities
- Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
- Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
- Assist with over-the-counter product sales and maintain inventory.
- Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
- Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
- Perform all other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
- Accurate data entry and record-keeping skills.
- Able to perform basic math for cash handling, billing, and appointment management.
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Nice to have
- Previous experience working with animals preferred
- veterinary or animal care background strongly valued.
Benefits
- Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
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