dentsu
Account Manager
USA - Remote - Illinois · Full-time
Sponsorship not specified$72k-$90kDetected 2 days ago
SparkProject ManagementSalesforcePerformance MarketingAccount ManagementFinancial AnalysisForecastingResearchLeadershipCommunicationCollaborationMentoringFinancial Reporting
About the role
- Job Description: A bout Merkle Merkle is a leading data-driven, technology-enabled global performance marketing agency specializing in personalized customer experiences across platforms and devices.
- For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios.
- We put our people at the center, creating space for growth, understanding, and learning so they can thrive.
Responsibilities
- Support day-to-day account operations, including client communications, meeting coordination, follow-ups, and internal team alignment.
- Help manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through.
- Identify potential issues, risks, or client concerns and escalate appropriately to account leadership, project leads, or cross-functional partners.
- Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items.
- Support revenue forecasting, opportunity updates, operational reporting, and business review preparation.
- Build strong working relationships with internal teams, client contacts, and account leadership.
- Support an organized, collaborative, and energized internal account team environment.
- Build trust through reliable execution, responsiveness, and attention to detail.
- Continue building technical skill, business acumen, and account management capability through training, coaching, and hands-on experience.
- Business Operations & Account Support
Requirements
- Bachelor's degree required.
- 3-5 years of experience in client services, account management, project coordination, agency, or relevant client-side work.
Compensation
- At least 15 paid holidays per year,
Benefits
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- Flexible paid time off,
- Paid sick and safe leave, and
- Paid parental leave.
- Learn, follow, and apply Merkle operational processes, including Salesforce account reviews, account maps, account health updates, and forecast support.
Visa & Work Authorization
- s, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicab
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