ACCLiiVE
Product Owner / Product Manager Conversational AI (Voice).
Atlanta, Georgia, USA · full-time
Sponsorship not specifiedDetected 47 days ago
Data ScienceLLMsRAGComplianceProduct ManagementProduct StrategyAgileCustomer SupportHIPAA
About the role
- Integrate AI solutions with contact center platforms such as Genesys and Amazon Connect.
- Ensure HIPAA/PHI compliance, governance, auditability, and responsible AI practices.
- Establish KPIs and success metrics including containment rate, AHT reduction, CSAT, intent accuracy, latency, and task completion.
Responsibilities
- Lead initiatives focused on call containment, intelligent routing, authentication, and agent handoff.
- Drive adoption of LLM technologies including RAG, tool/function calling, prompt engineering, and AI governance.
- Collaborate with Engineering, Data Science, Conversational Design, QA, Security, and Business stakeholders.
Benefits
- Healthcare Payer strongly preferred.
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