Avero
Customer Success Manager
Las Vegas, NV · Staff+
Sponsorship not specified$68k-$74kDetected 79 days ago
SalesforceCRMSalesCustomer SuccessPublic SpeakingAdaptability
About the role
- This role is a heavily relationship-focused position.
- Fully remote role for candidates located in the Las Vegas area.
- Disclaimers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
Responsibilities
- Assist in developing and evolving the Customer Success department.
- Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels.
- Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team - deleted users, AOU's, etc
- Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base.
- The ability to build relationships at all organizational levels.
Requirements
- You are enthusiastic about customer success
- You have a passion and love for all things restaurants, hotels & resorts
- You are collaborative, solution-oriented, results-oriented and exercise good judgement in prioritizing workload.
- has exceptional multi-tasking abilities and organization skills and the ability to work autonomously.
- You are analytical and data-driven, with a focus on a business metrics and proactively identifying trends.
- 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry.
Nice to have
- Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)
Compensation
- Competitive compensation, coupled with an emphasis on work/life balance.
Benefits
- Employer-sponsored benefits package including Health, Dental and Vision insurance.
- Health Savings Account with contributions from Avero quarterly!
- Medical and Dependent Care Flexible Spending Accounts
Company info
- Manage a growing portfolio of customers in your territory.
- Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey
- Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support.
- Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport.
- Energized by connecting and building value driven, strategic relationships with enterprise customers.
- We are a remote employer!
This listing is sourced directly from Avero's careers page and normalized into a canonical job model.