Harper
Account Manager
San Francisco · full-time
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About the role
- You're Harper's face in the final stage of the process, pushing every deal through the finish line.
- You capture context quickly, figure out the optimal way to solve each problem, and close it out.
- You'll work alongside Sales, Engineering, and our AI systems daily.
Responsibilities
- Own the customer relationship through fulfillment - From payment to certificate delivery, you're Harper's face in the final stage; guarantee every order is completed with all documents and requirements in place
- Own resolution end-to-end - Don't just take the message; follow up with carriers, track status, close the loop with the customer
- Feed the AI system - Your work trains the models and algorithms that will automate the manual parts of this process; you're the human component essential for building automation while establishing trust and customer loyalty over time
- You're excited about AI tools and want to work at a company building the future of the industry
- Team lead screen - Skills and culture fit
- You'll learn the operation from the inside, work directly with the team building the product, and grow as we scale.
Requirements
- Prior experience in sales, customer-facing, or operational roles
- Ability to multitask: talk, type, and navigate systems simultaneously
- Comfort with technology and willingness to learn new tools quickly
- Ability to multitask:
- You have a product mindset-you want to work closely with the engineering team to shape what AI systems look like
Nice to have
- Insurance industry experience (commercial lines, P&C, brokerage, or carrier-side)
- Bilingual (Spanish)
- Familiarity with COIs, endorsements, claims processes, or carrier communications
Compensation
- $85,000 - $125,000 + performance bonuses + equity
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Know the product - Understand policy types, coverage basics, and carrier processes well enough to answer real questions confidently
- The learning curve is steep.
Company info
- We're adding ~1,000 customers per month.
- We're looking to do even more this year-and that's why we're hiring.
- No two customers behave the same.
- Keep customers loyal - Every interaction is a chance to reinforce that Harper is different; professional, fast, and actually helpful
- If you love solving problems for real people, thrive in fast-moving environments, and want to be part of something that's actually changing the industry-apply.
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.