lakefieldveterinarygroup
Customer Service Representative - All Pets Animal Hospital
All Pets Animal Hospital - Katy, Texas
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationCollaborationTime ManagementMicrosoft Office
About the role
- The Customer Service Representative (CSR) actively recruits new clients
- through the hospital to aid the productivity of the veterinary medical team.
- communication with the clients, and coordinates the care of the pets, influencing clients to return
Responsibilities
- Support a practice environment that promotes collaboration and teamwork to ensure the
Requirements
- High School Diploma or GED required
- While performing the duties of this job, the team member is regularly required to talk and hear.
- Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
Skills
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
- Knowledge, Skills and Ability:
Benefits
- educating the clients about preventative care and pet health needs
- abilities are required to do this job including close vision.
Company info
- Maintain knowledge of the services the hospital provides and utilizes the information to
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and
- Assist incoming clients. Document and enter the pet's history, requested services, and
- Direct the flow of clients and pets to ensure superior client care and maximum productivity
- Answer basic questions from clients on the phone and in person, act as an initial triage to
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and
- Respond to customer complaints in a professional, courteous manner and act satisfactorily
- Comply with all practice policies, quality assurance guidelines, and minimum standards of
- Perform other duties and projects as requested
- Respect
Equal opportunity
- Lakefield Veterinary Group is an Equal Opportunity Employer.
- We are committed to creating an inclusive environment for all team members and applicants.
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