Wounded Warrior Project

Center of Excellence Manager, Quality Assurance (QA)

Jacksonville, FL

Sponsorship not specifiedDetected 5 days ago

Machine LearningSparkAccessibilityProject ManagementSalesforceTest AutomationManual TestingAccessibility TestingLeadershipCommunicationMentoring

About the role

We know these are some of the things people look for in a job.
If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.
When you join Wounded Warrior Project® (WWP), you're committing to making a difference.

Establish and maintain standard operating procedures and QA best practices for multiple quality domains, including but not limited to functional, performance, accessibility, and regression testing across multiple platforms.
Drive continuous improvement initiatives to enhance team efficiency, effectiveness, and quality of outputs.
Collaborate with technical, project, and business teams to support end user testing, ensuring effective communication, smooth implementation, and minimal disruption to QA operations.
Partner with Delivery Managers and Service Area Directors to gather and assess QA requirements, evaluate tools and QA processes, and ensure alignment with Service Area delivery objectives.
This role provides mentorship, supports talent development, and oversees QA deliverables, resource planning, and team performance to ensure objectives are met.

Seven years of progressive experience in QA or related disciplines, with demonstrated leadership responsibilities such as mentoring, coaching, or guiding analysts or cross‑functional teams.
Five years of experience overseeing or contributing to complex initiatives using QA principles, QA practices, and SDLC methodologies.
Three years of experience collaborating with stakeholders across Finance, HR, Salesforce, Marketing Technology, or fundraising platforms to support enterprise‑wide technical solutions.
Three years of staff management experience, including performance development, resource planning, and oversight of QA deliverables.
Five years of experience advancing or standardizing QA practices, including documentation standards, workflow processes, testing procedures, and continuous improvement initiatives.
Three years of experience managing, designing, or evaluating QA processes from development through final delivery stages.
Three years of experience successfully managing relationships with key software vendors.
Bachelor's degree in information systems, computer science, information technology, or a related field.
Master's degree in information systems, computer science, information technology, or a related field.

Skilled in overseeing QA documentation standards, including scripting, defect tracking and reporting, and testing workflows.
Excellent troubleshooting, problem‑solving, and decision‑making skills, with the ability to address complex challenges.
Strong verbal, written, and interpersonal communication skills, with the ability to articulate technical concepts to diverse audiences.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.

Great benefits.
At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:
Full medical, dental, and vision coverage for both teammates AND family members
Monitor team performance metrics (e.g., defect leakage, test cycle time, automation coverage, and escaped defects), resource utilization, and project progress, providing feedback to ensure objectives are met.
A flexible hybrid work schedule (three days in the office, two days' work from home)

Lead and mentor the QA team, providing guidance, coaching, and development plans to foster skill growth, career advancement, and high performance.

without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other character

This listing is sourced directly from Wounded Warrior Project's careers page and normalized into a canonical job model.