Close
Software Engineer - Support (USA Only - 100% Remote)
USA - Remote
Sponsorship not specifiedDetected 74 days ago
TypeScriptPythonGoRustRESTCRMCommunicationCollaboration
About the role
- You're excited by the idea of a tight, collaborative feedback loop.
- This shows up in how you reason through systems and approach problems.
Responsibilities
- You'll report to our Director of Support.
- Comfortable with autonomy. You scope your own work, manage your own priorities, and don't need heavy oversight to ship. You're pragmatic over theoretical and have a strong bias toward action.
- Improve the systems underneath the work. Better abstractions, more reliable integrations across Close, Stripe, Twilio, and the rest of the stack. What you build today becomes infrastructure the team builds on tomorrow.
- Own projects end to end.
- Collaborate closely with Support. Reps and Engineers are your primary users and your best source of requirements. You're embedded enough that you see what's actually broken before anyone files a ticket.
- Build a house you want to live in - Examine long-term thinking and action
- Invest in each other - Build successful relationships with your coworkers and customers
- Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun.
- These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully.
Requirements
- You have 3+ years of Software Engineering experience and can write clean, production-quality code.
- You have built information retrieval systems using semantic search / RAG.
- When you see a manual process, you have an unignorable itch to fix it.
Skills
- Build internal tools that scale Support.
Compensation
- Competitive pay plus an organization-wide goal-based bonus
Benefits
- Compensation: Competitive pay plus an organization-wide goal-based bonus
- Paid Time Off: ~5 weeks of PTO to start.
- Plus a 1-week all-company Winter Holiday Break and paid US holidays.
- Parental Leave: Paid leave for primary and secondary caregivers
- Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
Company info
- Since 2013, we've been building a CRM that gets out of your way and helps your team sell more, faster. Now we're building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale.
- We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales.
- Since 2013, we've been building a CRM that gets out of your way and helps your team sell more, faster.
- Now we're building AI into every part of it, so Close does the busywork and your team does the selling.
- No manual data entry, no 10-click workflows.
- Just communication-first, AI-powered sales software designed to help you succeed and scale.
- We're bootstrapped and profitable which means we answer to our customers and play by our rules.
- We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales.
This listing is sourced directly from Close's careers page and normalized into a canonical job model.