Wheelhouse

Partnership Support Engineer

United States (Remote) · Mid

Sponsorship not specified$136k-$152kDetected 29 days ago

RubyRailsDistributed SystemsSQLDatadogRESTData EngineeringCommunication

About the role

This requires interfacing with several internal Wheelhouse teams, as well as with external parters.
Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties.
We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation" company, who believes that "healthy hustle" is the key to good growth.

Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary
Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues
Create reusable playbooks and runbooks for common integration failure modes
Improve monitoring, alerting, and observability for partner-facing systems
Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners.
You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves.
As we expand into API-first, embedded, and AI-driven integrations, maintaining reliability across our partner ecosystem becomes mission-critical.

Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes
Resolve issues directly when possible
otherwise triage effectively with clear reproduction steps and cross-system context
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3-5 years of experience in a QA engineering or software engineering role.
Strong debugging skills across APIs, integrations, and web applications.
Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.

We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks.
A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized.

This listing is sourced directly from Wheelhouse's careers page and normalized into a canonical job model.