Venbrook

Claims Examiner

Los Angeles - MTA · Senior

Sponsorship not specifiedDetected 1 day ago

ExcelCustomer SupportCommunicationProblem SolvingMicrosoft OfficeProperty & CasualtyClaims Management

About the role

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services.
Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management.
Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few.

Manages communication with client employees and designated points of contact throughout the life of each assignment, from initial intake through final resolution.
Maintains a timely diary of claims and consistently achieves audit scores of 90% and above.
Develops clear, focused strategies for claims resolution with file notes reflecting control, momentum, and sound judgment.
Works effectively with partners, subcontractors, and vendors to achieve satisfactory results on both expense and indemnity costs.
Manages litigation in coordination with assigned defense counsel, including setting strategy, reviewing invoices, and attending mediations or roundtables as needed.
Provides excellent customer service to internal and external stakeholders and maintains a high level of productivity measured against the age and complexity of the assigned caseload.
Proven ability to manage claims of moderate to high severity, including litigation oversight

Demonstrates the ability to investigate, evaluate and resolve claims.
Has a working knowledge of claims workflow and a strong sense of the processes-proven track record of performance.
Demonstrates strong listening skills and the ability to convey complex claims information in a concise, audience-appropriate manner, both verbally and in writing.

Field investigation experience preferred
Public entity experience is a plus
College degree preferred
equivalent professional experience will be considered
Insurance designation (e.g., AIC, AIM, ARM, CPCU) and insurance-related coursework are a plus

Communicates clearly and effectively with a diverse range of stakeholders, including clients, claimants, attorneys, and internal teams.
3+ years of handling litigated auto and/or general liability property damage and bodily injury claims
Strong knowledge of claims processes, procedures, and applicable insurance principles
Excellent verbal and written communication skills with the ability to present clearly to clients and stakeholders
Proficiency in claims management systems and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills with demonstrated ability to exercise sound judgment
Some travel may be required for field investigation, depositions, mediations, or client meetings

Medical, Dental, Vision, Life, and Disability Insurance
Paid Time Off (PTO)
Paid Parental leave
Paid Sick leave
Investigates claims, including field investigation where applicable, to gather facts and determine liability, coverage, and damages.

This listing is sourced directly from Venbrook's careers page and normalized into a canonical job model.