Canadian Solar
Manager, Service Operations Planning
Kitchener, ON
Sponsorship not specified$100k-$120kDetected 9 days ago
Operations ManagementSupply ChainLogisticsProcess ImprovementProcurementERPCollaborationLean Manufacturing
About the role
- In addition, you will work to improve global service execution through stronger planning discipline, CMMS-enabled workflows, data quality, and process standardization.
Responsibilities
- Lead and develop global planning and service coordination teams across the Americas, Europe, and APAC, ensuring consistent execution and collaboration across regions
- Partner with Service Directors, LTSA Managers, and regional teams to improve visibility into maintenance planning, work order progress, job completion, service performance, and operational risks
- Establish consistent request and escalation processes for service-related needs, including POs, spares, RMAs, and other operational support requirements
- Monitor PM/CM execution, schedule adherence, open work orders, completion rates, and key service KPIs to identify gaps and drive corrective actions
- Develop training materials, process maps, and current/future state workflows to support onboarding, regional adoption, and long-term process consistency
- Experience leading or supporting planning, scheduling, service coordination, maintenance coordination, or operational support teams across multiple sites or regions
- Exposure to spares coordination, procurement requests, RMA processes, inventory visibility, or service parts management in support of field operations
- Demonstrated experience improving processes, standardizing workflows, developing SOPs, mapping current/future state processes, or applying Lean Six Sigma / continuous improvement methods
Requirements
- At least 5 years' of experience in service planning, maintenance planning, O&M operations, field service coordination, operations planning, or work management
- Strong understanding of preventive maintenance, corrective maintenance, work order management, service workflows, resource coordination, and operational reporting
- Hands-on experience with CMMS, EAM, ERP, or field service management systems, including work order creation, data quality, process adoption, and workflow standardization
- Support CMMS rollout and adoption by developing standard work order structures, required data inputs, workflow requirements, and process documentation
Skills
- Educational background in Engineering, Logistics, Supply Chain, Operations Management, or a related field
- e-STORAGE is Equal Opportunity Employer (EOE).
- e-STORAGE uses AI-assisted tools during parts of the hiring process, including screening and workflow automation.
- All final hiring decisions are made by humans.
- #CanadianSolar
Compensation
- $100,000 - $120,000 + annual bonus
Benefits
- At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide.
- We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being.
- Standardize service parts and spares coordination processes, including stock control, audits, RMA tracking, ordering practices, and alignment with field service needs
- Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.
Company info
- This is a current vacancy, and we are actively hiring for this position.
Apply directly at Canadian Solar →Create a free account for alerts like thisView Canadian Solar immigration profile
This listing is sourced directly from Canadian Solar's careers page and normalized into a canonical job model.