Flywire

Relationship Manager

Boston, MA, United States · Full-time

Sponsorship not specified$78k-$90kDetected 39 days ago

Project ManagementSalesforceCRMAccount ManagementRecruitingCommunicationCollaborationProblem SolvingPublic SpeakingOrganizational Skills

About the role

Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
Oversee product implementation and rollout, ensuring a smooth client and payer experience.
Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.

Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire's wallet share.
Develop strategic account plans that document client objectives, goals, and growth opportunities.
Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.
Deliver high-quality presentations and communications to client stakeholders, including senior executives.
Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.

3-5 years of experience in relationship management, account management, or consultative sales.
Bachelor's Degree in Business, Communications, Marketing, or a related field.
Proven success in managing contract renewals and negotiations.

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education.
We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
Flywire is seeking a motivated and strategically minded Relationship Manager (RM) to join our team and support our existing portfolio of education clients.
As a trusted partner, the RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service.
This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.

This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.