Flywire
Relationship Manager
Boston, MA, United States · Mid · Full-time
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About the role
- Flywire is seeking a motivated and strategically minded Relationship Manager (RM) to join our team and support our existing portfolio of education clients.
- As a trusted partner, the RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service.
- This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.
Responsibilities
- Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire's wallet share.
- Develop strategic account plans that document client objectives, goals, and growth opportunities.
- Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.
- Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.
- Deliver high-quality presentations and communications to client stakeholders, including senior executives.
- Strong commercial drive and ability to identify, diagnose, and solve client business challenges.
- Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
Requirements
- 3-5 years of experience in relationship management, account management, or consultative sales.
- Bachelor's Degree in Business, Communications, Marketing, or a related field.
Compensation
- $78k-$90k
Benefits
- Experience in higher education and/or fintech preferred.
Company info
- Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education.
- We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
- Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
- With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
- The Opportunity:
- Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.
- Oversee product implementation and rollout, ensuring a smooth client and payer experience.
This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.