Toojaysdeli

Toojaysdeli

Director of Operations Services

West Palm Beach, Florida, United States · Director · Full-time

Sponsorship not specified$50k-$70kDetected 35 days ago
Project ManagementHRLeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeFood Safety

About the role

  • Director of Operations Services - Full-Time - Not Hybrid or Remote (50 - 70% travel to restaurant locations) MUST HAVE VALID DRIVER'S LICENSE, AUTO INSURANCE AND RELIABLE TRANSPORTATION.
  • The Director of Operations Services is responsible for developing, implementing, and maintaining the operational systems, training programs, standards, communications, and support resources that drive consistent execution across all restaurants. This position serves as a key partner to Area Directors and General Managers by providing operational expertise,

Responsibilities

  • This position serves as a key partner to Area Directors and General Managers by providing operational expertise, training support, project leadership, and continuous improvement initiatives.
  • Develop, maintain, and continuously improve all management and hourly training programs.
  • Design onboarding programs for General Managers, Assistant Managers, and key restaurant positions.
  • Partner with Human Resources on leadership development and succession planning initiatives.
  • Develop training calendars and implementation schedules.
  • Maintain all training materials, manuals, videos, and support resources.
  • Develop and maintain the Operations Manual.
  • Restaurant Support Services
  • Provide operational support to Area Directors and General Managers.
  • Support restaurants during management transitions.

Requirements

  • Minimum 5-7 years of multi-unit restaurant leadership experience.
  • Proven ability to influence without direct authority.
  • Proficiency in Microsoft Office Suite and restaurant technology platforms.
  • Education
  • Bachelor's degree in Hospitality Management, Business Administration, Restaurant Management, or related field preferred.
  • Equivalent restaurant operations experience may be substituted.
  • Experience
  • Strong background in training, operational systems, and process development.
  • Experience developing SOPs, training programs, and operational standards.
  • Demonstrated project management experience.
  • Full-service restaurant experience preferred.
  • Strong organizational and project management abilities.
  • Ability to manage multiple priorities simultaneously.

Nice to have

  • Coordinate and facilitate management training workshops and development programs.
  • Measure training effectiveness and identify opportunities for improvement.
  • Serve as the owner of all operational standards and procedures.
  • Ensure operational documentation remains current and reflects best practices.

Skills

  • Knowledge, Skills, and Abilities
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving skills.

Compensation

  • $50k-$70k

Company info

  • Lead training efforts for new menu introductions, operational initiatives, and company rollouts.
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