Sunsrce
Customer Service Supervisor
Houston, TX 77055
Sponsorship not specifiedDetected 12 days ago
Performance ManagementCustomer SupportCommunicationMentoring
About the role
- SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies.
- Accountable for ensuring that the customer service operation runs smoothly, and for guiding and directing the daily activities of customer service personnel.
- Facilitates open communication between all departments within branch location - service, warehouse, sales, and engineering.
Requirements
- Resource Management-- demonstrate ability to communicate and coordinate efforts effectively with all SunSource departments to ensure that internal and external customer issues/concerns are resolved in a timely manner.
- Technical Competence-- demonstrate broad understanding of SunSource technology/service offerings and attain a passing score on the related proficiency test
- also demonstrate advanced knowledge of SunSource conversion capabilities.
Compensation
- Manage annual departmental expenses within approved budget.
Company info
- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service. Monitor follow-up to major customers and ensure open communication.
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This listing is sourced directly from Sunsrce's careers page and normalized into a canonical job model.