Western Alliance Bank
IT Manager - IT Workforce Strategy & Program Manager
Phoenix, AZ · Senior
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About the role
- About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
- Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
- When contacting us, please provide your contact information and state the nature of your accessibility issue.
Responsibilities
- Maintain multi-year technology license and labor forecasts to support strategic IT planning.
- Support technology business operations through strategic planning, resource management, workforce analytics, and organizational reporting.
- Develop and maintain executive dashboards, scorecards, and monthly operational reporting for technology leadership.
- Drive the definition, governance, and reporting of operational metrics, KPIs, and OKRs across the technology organization.
- Provide backup support for technology financial management processes, including invoice processing, budget administration, and expense tracking.
- Govern and manage strategic IT workforce programs, including the IT Career Development Program, IT Internship Program, certification initiatives, and other technology workforce programs.
- Develop and maintain program charters, governance frameworks, standards, policies, and operating procedures.
- Partner with IT leaders to identify workforce capability gaps and align programs with technology strategy and business objectives.
- Manage program execution, budgets, communications, stakeholder engagement, risks, and continuous improvement initiatives.
- Support initiatives that strengthen technical capabilities across IT, including cybersecurity, cloud, infrastructure, software engineering, AI, and data & analytics.
Requirements
- 5+ years of related experience in IT program management, workforce strategy, technology operations, technical recruiting, workforce optimization, or related disciplines.
- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
- Previous leadership experience required.
- Intermediate experience in managing a technology team within a specific functional area while ensuring highest quality delivery of products or services.
- Intermediate experience with the execution of KPIs and meeting timelines.
- Strong understanding of technology organizations, including cybersecurity, cloud computing, infrastructure, software engineering, AI, and data analytics.
- Experience managing enterprise programs, governance processes, strategic initiatives, or organizational change efforts.
- Familiarity with technical certifications and industry frameworks such as Microsoft Azure, Microsoft Security, ISC2, CompTIA, OWASP, Agile, or related programs.
- Experience collaborating with senior technology leaders and cross-functional stakeholders.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
Nice to have
- Intermediate knowledge of general Financial Services or Banking is preferred.
Company info
- Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
- If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
- We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
- Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
- Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
- © Western Alliance Bancorporation
This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.