RaceTrac

IT Support Manager

200 Galleria Parkway SE Suite 900 Atlanta, GA 30339

Sponsorship not specifiedDetected 31 days ago

Distributed SystemsAzureCloud PlatformsSite Reliability EngineeringKQLIncident ResponseProcess ImprovementCommunicationCollaborationProblem Solving

About the role

Fueled by Growth, Driven by You At RaceTrac, our people make the difference.
With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue.
Join us and discover how far your career can go.

Lead and coordinate incident response activities, ensuring rapid resolution and effective communication during critical events.
Manage offshore support team, service availability, and operational processes for the team while monitoring workloads to maintain appropriate resource levels.
Identify, initiate, schedule, and conduct incident reviews and root cause analysis to drive long-term resolution and prevent recurrence.
Maintain strong business-level understanding of critical applications supporting key operational areas.
Proactively identify potential issues requiring remediation and develop action plans in collaboration with business and IT teams.
Manage all support staff, service availability and operational processes for the team. Monitor workloads to ensure appropriate # of resources is maintained.
Maintain business level knowledge of what are the key applications for each business area.
Proactively identify and evaluate potential issues that may need remediation and create a plan of action to work with the business and IT to remediate
Maintain awareness of all event-related activities and provide on-going communication and feedback to senior management.
Maintain awareness of all operational and event-related activities and provide regular updates to senior management.

Bachelor's degree from an accredited college or university in Information Technology or related field, or equivalent work experience.
5+ years of experience in production support, incident management, or site reliability engineering environments.
Strong experience with observability and monitoring platforms, particularly: Dynatrace and Azure Application Insights.

Advanced experience with Kusto Query Language (KQL) for log analysis and telemetry diagnostics.
Demonstrated ability to troubleshoot complex integrations in distributed cloud-based platforms.
Knowledge of IT infrastructure, networking, and cloud environments, with strong preference for Microsoft Azure.
Experience with IT Service Management (ITSM) processes and tools
ServiceNow experience is a plus.
Strong analytical, problem-solving, and communication skills, especially during high-severity incidents.

This listing is sourced directly from RaceTrac's careers page and normalized into a canonical job model.