HP Inc.

3LS Quality Engineer

Spring, Texas, United States of America · Principal · Full-time

Sponsorship not specified$105k-$162kDetected 62 days ago

PowerShellPlatform EngineeringCustomer SupportCommunicationProblem SolvingCompTIA

About the role

This role requires expert-level capability in system-level debugging across hardware, operating system, drivers, firmware, and applications.
The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Resolve complex field issues that cannot be addressed by 1st/2nd level support organizations, act as final escalation point
Lead system-level debugging across hardware, OS, drivers, firmware, BIOS, and applications to isolate root cause
Drive end-to-end root cause analysis and define corrective and preventive actions for systemic issues
Collaborate cross-functionally with R&D, ODMs, silicon vendors, and external suppliers to resolve design and integration defects
Support failure analysis and quality engineering teams to identify defect trends and systemic gaps
Validate hardware, firmware, and software fixes to ensure stability, compatibility, and production readiness
Document and manage escalations using structured methodologies (8D, RCA reports, defect tracking systems)
Influence product design, firmware behavior, and driver implementation based on field learnings
Ability to independently lead investigations with minimal direction
5+ years of progressive experience in quality engineering, quality systems, reliability engineering, in system debugging, enterprise support, or platform engineering or related fields.

Proficiency in Windows internals: services, registry, event tracing, PowerShell, command-line tools
Ability to operate effectively under high-pressure, high-ambiguity conditions
Bachelor's or Master's degree in Industrial, Manufacturing, Electrical, Electronics Engineering, or a related discipline (or equivalent practical experience).
Experience working with OEM/ODM ecosystems and silicon vendors
Experience analyzing system logs, telemetry data, and kernel/user-mode dump files

Strong experience troubleshooting PC hardware and platform-level issues (CPU, memory, storage, I/O, thermal)
Pay varies by work location, job-related knowledge, skills, and experience.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Flexible spending account
Life insurance
Generous time off policies, including
4-12 weeks fully paid parental leave based on tenure
Additional flexible paid vacation and sick leave ( US benefits overview )
The compensation and benefits information is accurate as of the date of this posting.

Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
This information is provided voluntarily.

ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,

This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.