Broadway Ventures, LLC
Service & Account Coordinator
Burnaby, British Columbia · Staff+
Sponsorship not specifiedDetected 44 days ago
Account ManagementLead GenerationCold OutreachProcurementOnboardingCustomer SupportAccount RetentionCommunicationProblem SolvingOrganizational Skills
About the role
- Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island.
- Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities.
Company info
- Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems.
- We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians.
- We are committed to the longevity and successful training and career development of all of our staff.
- Office is located in Burnaby (near Brentwood Skytrain Station)
- We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.
- Overall support for sales, dispatch & administrative team
- Maintain customer database
- Lead generation and cold calling
- Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
- Customer and safety portal management
- Join us today!
- Job responsibilities
- Employee onboarding
- New and existing customer procurement preparation
- HVAC/R & Plumbing repair quotations & proposals
- RFP/RFQ preparation
- Mechanical takeoffs, RFIs, Schedules, Closeout documents
- Account management
- Account retention
- Event planning
- Key qualifications
- Diploma, degree or relevant industry experience
- Technical aptitude
- Positive, upbeat
- Is team oriented, team experience
- Have strong emotional intelligence, analytical and problem solving skills
- Customer service experience a plus
- You have excellent verbal and written communication skills
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