MeridianLink

Technical Publications Manager

US Remote

Sponsorship not specifiedDetected 19 days ago

Performance ManagementCustomer SuccessCadenceLeadershipCommunicationMentoringWriting

About the role

You'll contribute hands-on to our most complex guides while creating space for your writers to grow and take ownership of their work.
This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization.

model quality standards through your own work
Design and implement documentation content structure and taxonomy across MeridianLink product suite
Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows)
Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials.
Manage technical writing team: hiring, mentoring, workload assignment, performance management
Partner with product and engineering on documentation scope, requirements, and release timing
Analyze user feedback and support tickets to identify content gaps and prioritize improvements

7+ years in technical writing
3+ years managing writers at a SaaS company
Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases
ability to set up projects, templates, and publishing workflows
Experience designing documentation structure and information architecture for multiple products or a large product suite
Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)
Experience using AI tools to generate content drafts and automate processes

This listing is sourced directly from MeridianLink's careers page and normalized into a canonical job model.