Career Team

Career Team

Customer Service Representative

Denton, Texas, United States · Contract

Sponsorship not specified$40k-$50kDetected 22 days ago
ComplianceExcelHRCustomer SupportCommunicationTime ManagementPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

  • If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
  • Career Team is seeking a Customer Service Representative to join our team in North Central Texas.
  • Career Team's outstanding record of accelerating the human condition has resulted in numerous honors: - Named by Inc.

Responsibilities

  • We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.
  • The Customer Service Representative will provide an essential layer of support by assessing initial customer needs, delivering high-quality service, and ensuring warm handoffs to appropriate staff for further assistance.
  • Deliver dynamic presentations both in-person and virtually
  • Create workshop schedules and invite partners to present (based on the needs of participants)
  • Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs.

Requirements

  • Associates degree required or comparable experience
  • Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems

Skills

  • Bilingual or Multilingual
  • Strong multitasking abilities and proactive approach to tasks
  • Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Compensation

  • $40,000 - $50,000/yr

Benefits

  • Re-engage customers by discussing the range of available services and the potential benefits
  • Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification).

Company info

  • (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4)
  • Founded in 1996, Career Team, LLC is a private workforce development organization.
  • Career Team is a leading workforce development organization on a mission to transform lives.
  • At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners.
  • This role will be responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas.
  • This position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center.
  • Serve as the primary initial liaison between customers and services provided within the Centers
  • Assist customers with Work In Texas registration, general computer use, and online assessments in the Centers
  • Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
  • Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet in
  • Ensure the resource area is tidy and welcoming for customers
  • Provide and train on resources available within the Center that can be utilized by customers and staff alike
  • Request feedback from customers in order to continually improve the customer experience
  • Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps

Equal opportunity

  • Career Team is an Equal Opportunity Employer.

Visa & Work Authorization

  • Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address
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This listing is sourced directly from Career Team's careers page and normalized into a canonical job model.