Simpro
Strategic Account Manager
Miami Office
Sponsorship not specifiedDetected 2 days ago
Account ManagementNegotiationForecastingContract ManagementCustomer SuccessLeadership
About the role
- The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio.
Responsibilities
- Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts
- Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner
- Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives
- Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways
- Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks
- Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value
Requirements
- Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.
Benefits
- Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health
- Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
This listing is sourced directly from Simpro's careers page and normalized into a canonical job model.