Accordant
Enterprise Client Success Manager
Florham Park, New Jersey, United States
No sponsorshipDetected 36 days ago
Project ManagementSalesforceCRMERPLeadershipCommunicationOrganizational Skills
About the role
- Position Overview As an Enterprise Client Success Manager, you will serve as a strategic relationship leader for Accordant's enterprise and private equity-based clients.
Responsibilities
- Maintain visibility into portfolio activity and proactively engage client base through strategic business reviews
- Prepare and deliver regular business reviews with executive stakeholders and portfolio company leadership
- Client Engagement & Support
- Serve as a liaison across departments and third-parties to drive timely and effective resolution and mitigation of escalations
- Partner closely with Implementation, Sales, Marketing, and Product teams to ensure alignment of client priorities
Requirements
- Candidates must be authorized to work in the US or Canada
- Skills Required:
Skills
- E xperience working with Construction/Real Estate financial workflows with deep industry knowledge of this space
- Strong understanding of ERP platforms such as Sage Intacct
- Demonstrated experience managing complex client relationships and executive stakeholders
- Exceptional written and verbal communication skills with the ability to engage C-suite and investment stakeholders
- Strong organizational skills with the ability to prioritize across multiple portfolio clients
- Ability to work EST hours M-F
- Additional Preferred Skills
- Knowledge of third-party marketplace providers that integrate with Sage Intacct (Payroll, AP Automation, Reporting)
- Familiarity with client health metrics such as NPS, CSAT, and C lient H ealth scoring
- Experience working in software / SaaS environments with revenue retention or expansion goals and related metrics
- Proficiency with Salesforce or similar CRM platforms
- Experience with project management and implementation frameworks
Benefits
- Track and monitor client health indicators to ensure high quality experience and long-term retention
- Support expansion efforts when PE firms acquire new portfolio companies that may benefit from Accordant solutions
Visa & Work Authorization
- Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.
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This listing is sourced directly from Accordant's careers page and normalized into a canonical job model.