AEG Worldwide
Service Desk Technician I
Los Angeles, CA · Full-time
No sponsorship$25k-$35kDetected 2 days ago
Account ManagementCustomer SupportCommunication
About the role
- This position will diagnose and resolve problems with all types of technology related to hardware, software and devices.
- Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media.
- Accurate trouble ticket creation and documentation within Service Desk Solution.
Responsibilities
- The Service Desk Technician oversees AEG Presents IT equipment and provides technical support to AEG Presents global staff.
- The Service Desk Technician will support AEG Presents staff both in person and over the phone, resolving tech issues and providing helpful system guidance.
- Process paperwork for new hires. Participate in account management using MS Active Directory and Exchange. Support for critical business applications. Support for handheld data devices.
- Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
- Strong interpersonal skills with the ability to build and cultivate relationships
- AEG may require an employee to perform duties outside their normal description.
Requirements
- 0-2 years Of related work experience
- Experience troubleshooting hardware/software issues on MAC, PC, and IPhone
- Ability to follow a strict workflow process for QA and User Acceptance testing
- Knowledge of servers and understanding of how to trouble shoot systems
Nice to have
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- Knowledge of the music industry preferred
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- This position is not eligible for a bonus under the current bonus plan requirements.
- We offer a comprehensive benefits package that includes:
Visa & Work Authorization
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activ
Apply directly at AEG Worldwide →Create a free account for alerts like thisView AEG Worldwide immigration profile
This listing is sourced directly from AEG Worldwide's careers page and normalized into a canonical job model.