VusionGroup SA
Customer Success Manager - Bilingual: English/Spanish
Coppell, TX, United States
Sponsorship not specifiedDetected 84 days ago
Cloud PlatformsData AnalysisData VisualizationProject ManagementSalesforceCRMAccount ManagementCustomer SuccessCommunication
About the role
- VusionGroup is a fast-growing, fast-paced retail tech company.
Responsibilities
- Building and maintaining strong relationships with key stakeholders.
- Acting as a trusted advisor to optimize ROI and business outcomes.
- Developing customer champions using case studies and references.
Nice to have
- 3 years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles.
- Bilingual proficiency in English and Spanish - verbal and written.
- Proven experience supporting strategic or enterprise-level clients.
- Experienced with the latest technologies related (but not limited to) to cloud platform services, data management (ex.
- PowerBi or Tableau).
- Experience in retail technology or digital transformation solutions is a nice to have
- Knowledge of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
Skills
- Great project management
- managing deadlines and delivering tasks/projects on time.
- Abilities:
- Excellent verbal and written communication, with appropriate and logical structuring of thought process during discussion/ presentation.
- Ability to travel based on the work you do and the clients and you serve. (up to 25%
- Education:
- BA/BS in related fields: Business, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering etc.
- VusionGroup has an international presence in 19 countries.
- The work is fast paced, challenging, and ambitious.
- VusionGroup is a place where people feel safe, happy, and respected.
- Generous paid time off (PTO ): 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
Compensation
- Our company matches employee donations up to $500 per year for causes close to your heart.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
Benefits
- Monitoring customer health, usage, and engagement.
- 35 days PTO to enable work/life integration and promotes a culture of trust.
- Eligibility for benefits starting day one, plus retirement savings plans.
- While retirement savings plans vary by country, we help you plan for your future.
- We offer programs and benefits to support you in whatever comes next in your life, including:
Company info
- every decision you make revolves around our customers and bettering their experience.
- In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
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This listing is sourced directly from VusionGroup SA's careers page and normalized into a canonical job model.