TSTC

Senior Manager, Student Account & External Services

Texas State Technical College · Senior

Sponsorship not specifiedDetected 23 days ago

Data AnalysisAccountingProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAccounts Payable

About the role

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity?
Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.
This role oversees staff, monitors workflow performance, and ensures adherence to policies and internal controls.

Promote and maintain a high standard of customer service within the team by ensuring all interactions with students and external customers are professional, responsive, and focused on delivering a positive, solution-oriented experience.
Serve as the primary liaison between Student Accounts & External Services, Financial Aid, and Enrollment to mitigate complex billing risks and optimize automated revenue recognition processes.
Manage daily workflow and staffing priorities.
Identify and implement process improvements to enhance workflow efficiency, service delivery, and operational effectiveness.
Lead departmental improvement initiatives and support staff in adapting to new procedures and systems.
Operational Leadership: Manages team performance, workload distribution, and service delivery across student account operations

Associate's degree in Business Management
Minimum of 5 years of experience in student accounts, billing, or financial operations, including at least 2 years of supervisory experience
Demonstrates strong knowledge of student billing, receivables, financial aid application, and refund processing
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
A criminal history background check will be required for the finalist(s) under consideration for this position.
Required Qualifications

Bachelor's degree in Business, Accounting, Finance, or related field
Skills & Abilities
Student Financial Operations: Demonstrates strong knowledge of student billing, receivables, financial aid application, and refund processing
Data Analysis: Analyzes operational and financial data to monitor performance and identify trends
Process and Workflow Management: Oversees high-volume processes to ensure accuracy, consistency, and timely execution
Decision Making and Problem Solving: Applies sound judgment to resolve operational challenges and enforce established procedures
Core Competencies
Communicates clearly with internal departments and third-party sponsors to ensure transparency in billing requirements and contract terms.

Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

This listing is sourced directly from TSTC's careers page and normalized into a canonical job model.