Busplanner

Busplanner

Hardware Operations Specialist

Toronto, Ontario, Canada

Sponsorship not specified$20k-$50kDetected 83 days ago
JiraSalesVendor ManagementCustomer SuccessZendeskLeadership

About the role

  • BusPlanner is scaling fast, and our hardware business is scaling with it.
  • You will report into Projects and act as the single point of accountability for how connected vehicle hardware gets ordered, installed, trained, supported, and grown - across both new and existing customers.
  • You make sure the hardware actually gets to the customer, gets installed, the customer is trained on it, and stays running - on time, on schedule, and with no surprises.

Responsibilities

  • You will also own our relationships with the vendors who make this hardware possible.
  • What You'll Own Customer Deployment Execution Order-to-go-live, end to end.
  • Own every hardware customer engagement from order placement through go-live and stabilization.
  • Hold all hardware vendors to their commitments on lead times, install quality, support response, and warranty during the heavy install months.

Nice to have

  • A killer work ethic.
  • You out-work the room without being asked.
  • You finish what you start.
  • You take feedback like a gift.
  • You adjust quickly and you don't get defensive.
  • A good attitude.
  • You bring energy into the room.
  • You make the team better just by being on it.

Skills

  • Install coordination.
  • Schedule and coordinate every install with the customer, the vendor, and any third-party installers.
  • Confirm site readiness, hardware delivery, install windows, and post-install validation.
  • Customer training delivery.
  • Run or coordinate customer training for every hardware deployment.
  • Vendor Coordination Day-to-day vendor execution.
  • Push back firmly when SLAs slip.
  • Escalate cleanly when needed.
  • Order management.
  • Place, track, and reconcile every hardware order.
  • Confirm pricing, lead times, and delivery.
  • Catch discrepancies before they become customer problems.

Compensation

  • $20k-$50k
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This listing is sourced directly from Busplanner's careers page and normalized into a canonical job model.