Marmon
IT User Support Specialist
Hartselle, AL
Sponsorship not specifiedDetected 1 day ago
Account ManagementERPCustomer SupportVPNCommunicationProblem SolvingMicrosoft Office
About the role
- We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.
- This role requires excellent problem-solving, communication, and customer service skills to resolve hardware, software, network, and system issues.
- This position covers the corporate office and manufacturing facility at the Corporate office and the MC Cable facility in Hartselle, AL.
Responsibilities
- Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and business applications, escalating complex issues to Tier 2/3 support or vendors as needed.
- Documentation: Maintain and document all support activities, resolutions, and recurring issues within the help desk ticketing system, and contribute to the knowledge base to support faster issue resolution.
- Training: Conduct basic training and create simple job aids for users on common tools, applications, and IT best practices as needed.
- Software and Hardware Management: Install, configure, and update software and operating systems. Image and deploy new equipment, maintain hardware/software inventory, and manage IT hardware purchases and equipment ordering.
- Project Participation: Participate in IT projects, system upgrades, and rollouts (e.g., ERP, EDI, and portal initiatives), and collaborate with other departments on specialized initiatives.
- User Account Management: Set up and manage user accounts, access permissions, and security groups.
- Create, modify, and disable user accounts across various systems in line with onboarding, transfer, and termination processes.
- Governance: Support IT Governance initiatives by performing routine audits of user permissions, group memberships, and access controls across various systems to ensure compliance with company policies and security standards.
- Enterprise Application Support: Provide first-level support for core business applications such as the ERP system (Sage X3), pricing/quoting tools, and the customer B2B portal, escalating functional issues to system owners or super users as needed.
- EDI Support: Assist in identifying and triaging basic EDI transaction errors (e.g., failed or missing documents) and route issues to the EDI team for resolution.
Requirements
- Associate's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.
- Ability to work independently while collaborating effectively across IT and business teams.
Nice to have
- Experience supporting ERP systems (e.g., Sage X3) or similar business applications is a plus.
- Exposure to EDI or manufacturing/plant-floor systems is a plus.
Skills
- Excellent written and verbal communication skills.
- Knowledge of Sage ERP (or similar ERP) and relational databases.
- Strong ability to follow through and follow up to ensure completion of tasks.
- Ability to discern the root cause or core need when receiving multiple points of requests.
- Ability to work efficiently and effectively under pressure while meeting short deadlines.
- Cerro Wire LLC
Company info
- Educate users on cybersecurity threats such as phishing and social engineering, and assist in the enforcement of company cybersecurity, password, and MFA policies.
This listing is sourced directly from Marmon's careers page and normalized into a canonical job model.