Ingram Barge Company
Customer Service Representative
Ashland City, TN, United States
Sponsorship not specifiedDetected 12 days ago
CRMOutbound SalesAccountingExcelInventory ManagementCustomer SupportCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft OfficeTransportation Management
About the role
- As the leading carrier, we operate a fleet that transport aggregates, grain, fertilizer, coal, ores, alloys, steel products, chemicals, and other products.
- We're continuously growing, adapting, and responding, and we're successful because of the outstanding hard work and creative energy of our associates.
- Ingram Marine Group is looking for a Customer Services Representative in the Ashland City, TN area.
Responsibilities
- Capacity to manage multiple tasks simultaneously, such as answering phone calls, responding to emails, and processing orders.
- Willingness to collaborate with colleagues in other departments to resolve customer issues and improve overall customer experience.
Requirements
- Degree Required: Bachelor's in business or related degree or High School and 5+ years of related experience
- Years of Experience Required: 5 + years of experience
- Certification Required: TMS, Dispatch, & Inventory Management software systems are required.
Nice to have
- TMS, Dispatch, & Inventory Management software systems are required.
- Accounting system experience is a plus
Skills
- Microsoft office is suite is also a required skill with Microsoft Excel being a primary tool.
- Adaptability: Capacity to adapt to changing situations and customer needs in a fast-paced environment.
- Education & Experience Preferences/
Benefits
- Comprehensive benefits including Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- Generous paid time off benefits
- Associate growth and development encouraged through internal training and tuition reimbursement program
Company info
- Understanding of the company's products and services to provide accurate information and assistance to customers.
- We're committed to being the best at whatever we do.
- The Customer Service Representative will be responsible for overseeing the order processing lifecycle, from order entry to invoice, and reporting inventory and activity to customers and management.
- The associate acts as the liaison between the between the customers, operations, & sales while constantly striving to improve the customer experience.
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This listing is sourced directly from Ingram Barge Company's careers page and normalized into a canonical job model.