Basis AI
Customer Education Lead
New York Office · Full-time
Sponsorship not specifiedDetected 84 days ago
Machine LearningAgentic AIAccountingValuation
About the role
- AI agents are now doing real work - preparing returns, reviewing workpapers, flagging exceptions - and accountants need to learn how to work alongside them.
- At Basis, we believe you can't just hand someone a powerful tool and walk away.
- It's how firms learn to work confidently with Basis agents across Tax, Audit, and Advisory.
Responsibilities
- Own the Academy as a product: strategy, roadmap, content operations, and outcomes
- Design the "Basis Certified" credential ladder: define what it means to be an expert in AI Accounting and build a certification that matters
- Build for scale: translate our high-touch, white-glove training into scalable, on-demand courses and interactive simulations
- Hire and lead a lean, high-output team (instructional designers, content producers, live session facilitators)
Requirements
- Experience with AI products, specifically teaching users how to work with AI agents
- Experience with LMS platforms (WorkRamp, Thought Industries, etc.) and/or badging platforms (Credly, Open Badges)
- You have to guide them into the future.
- Experience running content operations: you can produce high-quality content efficiently and keep it current in a fast-moving product environment
Benefits
- Pre-tax commuter benefits and 401(k) retirement plan
- Parental Leave
- Premium Medical, Dental, and Vision coverage; Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health.
- Unlimited PTO + 12 paid company holidays.
- Build best-in-class digital learning experiences: role-based paths tailored to Preparers, Reviewers, and Managers across CAS, Tax, Audit, and Advisory
- Drive CPE accreditation: work toward making Basis courses eligible for Continuing Professional Education credits, a major differentiator for firm partners
- Build the content operations machine: produce high-quality learning content efficiently and keep it current with every product release
- Instrument the program end-to-end: connect learning data to product adoption, retention, and business outcomes
- 4+ years building or scaling a customer education or technical enablement program at a modern SaaS or AI company
- Bonus if you have
- Proven ability to evolve a program from live-training-only to a hybrid model of self-paced digital learning and live workshops
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This listing is sourced directly from Basis AI's careers page and normalized into a canonical job model.