Leadstackinc
Technical Support/Service Desk - L2, L3
Indianapolis, INDIANA, United States
Sponsorship not specifiedDetected 1692 days ago
iOSAndroidLinuxComplianceCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingAdaptability
About the role
- Techforce Analysts exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems.
Responsibilities
- Troubleshoot, diagnose and resolve connectivity issues and work with Network partner teams as needed
- Perform all tasks related to the day-to-day operations
- Work in a fast-paced environment, focusing on customer success and driving issues to resolution across several support channels: phone support, chat support, case support, local or face to face support
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Requirements
- BA/BS Degree in relevant technology-focused degree or 2+ years of experience in a desktop support function in a medium to a large enterprise environment
Nice to have
- Preferred Skills:
Skills
- Ability to balance multiple needs/tasks across various audiences
- Understanding of business processes and ability to translate business requirements
- Strong verbal and written communication and documentation
- Strong team player with customer success focused mindset
- Strong troubleshooting and problem-solving abilities
- Strong adaptability to change
- Must be self-motivated and able to work in a fast-paced environment
- Polycom and Video Conferencing solutions experience
- Linux support experience
- Certified Admin
- Knowledge of desktop security
- Experience with macOS, Windows, iOS, and Android
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This listing is sourced directly from Leadstackinc's careers page and normalized into a canonical job model.