Gainsight

Technical Project Manager

USA - NY - Remote · Full-time

Sponsorship not specified$10k-$15kDetected 6 days ago

Agentic AIProject ManagementAgileStakeholder ManagementSEMSalesforceCRMCustomer SuccessCommunicationCollaborationMentoring

About the role

We're looking for a full-time Technical Project Manager to join our Professional Services team, reporting to the SEM Manager.
This role is a remote role based in the United States.
In this role, you'll play a key role in driving successful enterprise-level implementations of the Gainsight platform for our customers by owning the end-to-end onboarding and delivery lifecycle.

Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery.
We're building the AI-driven future of customer success, from retention to growth!
What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.

Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience
5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role.
In-depth knowledge of both waterfall and agile project management methodologies and tools.

Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred.
Exposure to SaaS business models and metrics preferred

This role is also eligible for commission based on performance and participation in Gainsight's equity program.
Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health.
More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers.
With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers.

We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Learn more here https://www.gainsight.com/company/.
Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives.
What We're Looking For:
When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value.
At Gainsight, we believe great work happens when teammates feel fully supported.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.

We're committed to creating an inclusive, fair, and transparent hiring process.
As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.

This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.